FAQs

Iconic Medicare Sdn Bhd, IMED is a fully owned subsidiary of Iconic Worldwide Berhad, a public listed company listed in Bursa Malaysia.

Our company and factories are certified under ISO 13485 medical device manufacturer and our products are manufactured with the highest quality standard. Add our products are in compliance with European standard EN14683, CE certified and United State Standard ASTM F2100 for medical grade face mask.

All our products are made in Malaysia and we are registered under Medical Device Act in Malaysia with registration No GA8179120-51201.

Click here to check out our certification.

We are committed to produce products that are highest in quality and reliability. We are constantly innovating and our Research and Development together with our Design team aim to supply our customers with products which are comfortable to use while enlighten customers with various new designs to choose from. Our ultimate aim is to have products that are safe and comfortable to use while you can match your daily lifestyle from our various designs available.

Our face mask uses the best quality material where the overall structure is soft and silky and it is made from acne free hypoallergenic material. It is also good in breathable, once you try it, you will love it!

There are a few ways where you can purchase our product:
1. Online purchase at www.iconicmedicare.com

2. Walk in purchase
-Iconic Hotel -Icon City, Bukit Mertajam
-Iconic Development – Bayan Baru, Penang
-Selected Pharmacy (you may check out here or refer to our Facebook pinned post)

*Walk in purchase are subject to while stocks last basis. Different outlets might carry different designs. We would suggest you to give them a call before you head to.

You can check the status by login in into www.iconicmedicare.com

—–>MY ACCOUNT—–>ORDER—–>PROCESSING (SUCCESS)

If your status is in:
Processing – your order is successfully placed and we are on the way packing your order.

Completed – Your order is packed and shipped, tracking number has been sent to your email. (kindly check your junk mail if it is not in your inbox)

Pending Payment/Failed – Your order is failed due to pending payment or other reasons. Please WhatsApp our CS team at +60169437199 if you’ve been paid for the order.

We accept Online Baking (FPX), VisaCard, MasterCard, International Card, Kiple, WechatPay, Alipay, Touch n go & Boost.

The only difference between Signature and Premium Series is the outer layer. The outer layer of signature series is made from PP Non-Woven Fabric while premium quality is made from Spunlace Non-Woven Hydroentangled Fabric. As a comparison, premium series has a higher breathability level and the texture is much softer and smoother overall.

In terms of spec, both of them are suitable for sensitive skin users and they have the same BFE >99% and PFE > 98%. Colors and design wise, Premium Quality Series have more colors and designs for you to choose on.

*Inner layer of Premium Black is made from PP Non Woven Fabric which is different from other series inner white layer.

We do regular restock on different items and there is a subscription column under every sold-out item on our website. You may drop your email at the subscription column and we will notify you by email once the item is restocked.

Please ensure to check your email inbox or junk mail to ensure you have successfully subscribed to the restock.

Tip: you will receive an email from us.
Subject: You subscribed to [Special Edition] Cat Series Adult 3 Ply Medical Disposable Face Mask (#13407) at Iconic Medicare.

In addition, we will make announcement on our Facebook and Instagram page for any update. Do remember to like and follow our FB & Insta Page.

You may contact the phone number indicated on the vending machine. Every machine provides an emergency contact. If you could not reach them, please contact Iconic Medicare FB or +60169437199.

Enjoy FREE SHIPPING to WM & EM when purchase RM600 & Above!

We ship nationwide, East Malaysia and West Malaysia.

Currently we did not ship internationally due to government control. Please do like and follow our Facebook and Instagram page for the latest update. We will make announcement when we are open for overseas.

Unfortunately, we did not take orders on WhatsApp to avoid any miss out order. We encourage customer to place order direct from our official website www.iconicmedicare.com